Refund & Cancellation Policy

1. Scope

This policy applies to retainer and project-based consulting engagements booked through Rumuz Solutions. It does not apply to the website itself, which has no checkout or online purchase flow. There is no e-commerce component to this site, and no order placed through it that could be refunded.

2. Deposits & Retainers

Deposits and prepaid retainer fees become non-refundable once work on the engagement has begun. This reflects the time and resources already committed to your engagement at that point, including scoping, scheduling, and any work performed.

3. Unused Prepaid Time

If a retainer is cancelled before the full prepaid period is used, any unused prepaid time is refunded on a pro-rata basis. The refundable amount is calculated from the date written cancellation notice is received, not from the date the engagement is discontinued.

4. Cancellation Notice

Ongoing retainer engagements may be cancelled by either party with 30 days' written notice. Work and fees continue to accrue through the end of the notice period unless both parties agree otherwise in writing.

5. How to Request a Cancellation or Refund

To request a cancellation or refund, email info@rumuzsolutions.us with your engagement details, including the name on the engagement, the start date, and the reason for your request. Refund requests are typically processed within 10 business days of confirmation.

Note: the 10-business-day figure above is a placeholder pending confirmation of our actual operational turnaround time, and is subject to change.

6. Project-Based Engagements

Fixed-scope, non-retainer engagements are handled per the specific terms set out in that engagement's Statement of Work, since the pro-rata logic described above applies most naturally to time-based retainers. For general engagement terms, see our Terms & Conditions.

7. Contact

Questions about this refund and cancellation policy? Email us at info@rumuzsolutions.us.